Shipping Policy
ORDER PROCESSING, DELIVERY AND SHIPPING & HANDLING CHARGES
All orders are processed and shipped on business days only, Monday through Friday, excluding major US holidays. Orders placed on Saturday and Sunday will be processed on the next business day.
Standard: 3-5 business days via USPS
*Free for orders over $500 USD
Ground: Check delivery time here
*Cost depends on location
Standard Orders: Free standard shipping on all US orders over $250. Orders will be processed in 1-2 business days if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day.
2nd Day Orders: (Cost depending on customer location.) Orders will be processed the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. 2nd Day orders may require a signature upon delivery.
Overnight Orders: Please contact info@thesecretlashsociety.contact for rush orders. (Cost depending on customer location.) Orders will be processed the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. All overnight orders placed on Friday will not be delivered until the following Monday. Overnight orders may require a signature upon delivery.
International Orders: (Cost depending on customer location.) Orders will be process the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. International orders cannot be expedited.
- All shipping rates are determined by courier, and not by The Secret Lash Society.
- Order total amount is in US dollars, and international customers may have to pay exchange rate difference and customs fees.
ESTIMATED DELIVERY DATES
We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email. Please track your shipments, as The Secret Lash Society is not responsible for lost or stolen packages.
Note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.
SHIPPING RULES AND RESTRICTIONS
Overnight and 2 Day shipping methods are not available for U.S. Territories and certain locations in Alaska and Hawaii.
If you have any questions concerning the shipment of your order, you may contact our Customer Service Department via email (info@thesecretlashsociety.com).
Orders shipped to P.O. Boxes and APO/FPO addresses must be sent via the United States Postal Service.
You are responsible for verifying the shipping address and may be charged in case of invalid address costs.
PRODUCT AVAILABILITY
We make every effort to try and ensure that all of the merchandise we feature is in stock. In the event an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will be fully refunded for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.
ORDER CHANGES
To serve you better, www.thesecretlashsociety.com will process your order immediately after you click the "Place Order" button. If the order was placed before 2:00 pm MST, you may have up to 1 hour to change or cancel your order without being charged please contact info@thesecretlashsociety.com.